777je Privacy Policy

1. Introduction

777je ("777je", "we", "us", "our") is committed to protecting the privacy and personal data of all players, visitors, and registered users who access the 777je platform at https://777je.io and any associated interfaces (collectively, the "Platform"). We recognise that privacy is a fundamental right and we are dedicated to handling your personal data with transparency, integrity, and care.

This Privacy Policy ("Policy") sets out, in clear and accessible English, the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which we rely, how long we retain data, who we share it with, and what rights you have in relation to your own information. We encourage you to read this Policy in full alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the Platform.

This Policy applies to all players across Bangladesh — including those accessing 777je from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and to all visitors who browse the Platform without creating an account.

2. Data Controller

For the purposes of applicable data protection law, 777je acts as the data controller in respect of the personal data it processes about players and visitors. As data controller, 777je determines the purposes and means by which personal data is processed. All data processing activities carried out by third-party service providers on behalf of 777je are governed by formal data processing agreements under which those providers act as data processors, bound by the instructions and confidentiality obligations imposed by 777je.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the 777je data privacy team at [email protected]. Our team will acknowledge your request within two (2) business days and aim to resolve it within thirty (30) calendar days.

3. Data We Collect

777je collects personal data across several categories depending on how you interact with the Platform. The table below summarises the primary categories of data we collect and their typical sources.

4. How We Collect Data

777je collects personal data through the following primary channels:

• Direct interactions: Data you provide when completing the registration form, submitting KYC documents, making deposits or withdrawals, updating account settings, or contacting our support team.
• Automated technologies: As you navigate the Platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies. See Section 10 (Cookies) for details.
• Payment providers: When you initiate a bKash, Nagad, Rocket, or Upay transaction, we receive transaction reference data from those providers to confirm payment status and reconcile your account balance.
• Identity verification services: Where we use third-party KYC or age-verification service providers, we may receive verified identity data from those providers as part of the verification process.
• Fraud prevention and security partners: We may receive data from third-party fraud detection services that help us identify and prevent suspicious activity on the Platform.

5. How We Use Your Data

777je processes your personal data for the following clearly defined purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and manage account settings.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and to maintain accurate financial records.
• Game and betting services: To deliver sports betting markets, casino games, live dealer tables, and crash game services; to record betting and gaming history; and to settle bets and calculate winnings.
• Bonus and promotion administration: To verify your eligibility for bonuses, track wagering requirements, and credit or forfeit bonus balances in accordance with promotion terms.
• Customer support: To respond to your enquiries, complaints, and support requests via live chat and email.
• Responsible gaming: To apply deposit limits, loss limits, session reminders, cool-off periods, and self-exclusion requests you have set; and to identify patterns of gambling behaviour that may indicate harm.
• Fraud prevention and security: To detect and prevent unauthorised access, duplicate accounts, money laundering, payment fraud, and other prohibited conduct.
• Legal compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, to cooperate with regulatory enquiries, and to maintain records as required by law.
• Platform improvement: To analyse usage patterns, test new features, and improve the performance and user experience of the 777je Platform.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and news about new games and features. You may withdraw this consent at any time.

6. Legal Basis for Processing

777je relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing your identity, contact, financial, and gaming data is necessary to perform the contract between you and 777je — namely, the provision of betting and casino services under the Terms & Conditions you accepted at registration.
• Legal obligation: We process identity and financial data to comply with anti-money laundering (AML) regulations, age verification requirements, and other applicable legal obligations.
• Legitimate interests: We process technical data, usage data, and fraud-indicator data to protect the security and integrity of the Platform, prevent financial crime, and improve our services. We have assessed that our legitimate interests in these areas are not overridden by your privacy rights.
• Consent: We rely on your consent to send marketing communications and to place non-essential cookies on your device. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

7. Data Sharing & Third Parties

777je does not sell your personal data. We share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other payment service providers who process your financial transactions. These providers receive only the transaction data required to complete the payment.
• Identity verification providers: Third-party KYC and age-verification services who verify the authenticity of the identity documents you submit. These providers act under strict data processing agreements with 777je.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to deliver game content. These providers are not permitted to use this data for their own marketing purposes.
• Fraud prevention and security services: Specialist providers who help 777je detect and prevent fraudulent activity, account takeovers, and money laundering.
• IT and cloud infrastructure providers: Hosting, data storage, and platform infrastructure providers who process data on our behalf under contractual confidentiality obligations.
• Legal and regulatory authorities: Where we are legally required or compelled by a valid court order or regulatory directive to disclose personal data to law enforcement agencies or regulatory bodies.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 777je's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8. Data Retention

777je retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The following general retention periods apply:

• Account data (identity, contact): Retained for the duration of your active account plus a minimum of five (5) years following account closure, as required by applicable AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping requirements.
• Gaming and betting history: Retained for a minimum of three (3) years to support responsible gaming monitoring, dispute resolution, and fraud investigation.
• Support communications: Retained for a period of two (2) years from the date of the final communication in each support thread.
• Technical and usage logs: Typically retained for a rolling period of thirteen (13) months for analytical and security purposes.
• Marketing consent records: Retained for the duration of your consent plus three (3) years thereafter as evidence of the consent obtained.

Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.

9. Data Security

777je implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 777je platform;
• Encryption of sensitive data at rest, including financial identifiers and identity document data;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role;
• Regular penetration testing and vulnerability assessments conducted by independent security professionals;
• Multi-factor authentication (MFA) requirements for internal staff accessing administrative systems;
• Comprehensive activity logging and anomaly detection on all systems that process personal data;
• Regular staff training on data security, phishing awareness, and responsible data handling.

While 777je takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.

10. Cookies & Tracking Technologies

777je uses cookies and similar tracking technologies to operate core platform functions, improve user experience, and (where you have given consent) serve relevant promotional content. A cookie is a small text file placed on your device when you visit a website. The types of cookies we use are described below:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your account preferences, and enable secure navigation. These cookies cannot be disabled.
• Functional cookies: These cookies remember choices you have made — such as responsible gaming limits or interface preferences — to provide a personalised experience. Disabling these cookies may affect platform functionality.
• Analytics cookies: These cookies collect aggregated, anonymised data about how visitors use the Platform, such as which pages are visited most frequently and where users exit. This data helps us improve the Platform. These cookies are placed only with your consent.
• Marketing cookies: Where you have consented to receive promotional communications, marketing cookies may be used to track the effectiveness of our campaigns and to avoid showing you the same promotion repeatedly. You may opt out at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly. For a full list of cookies used by 777je and their individual retention periods, please contact our support team at [email protected].

11. Your Data Rights

As a player or visitor, you hold the following rights in relation to your personal data held by 777je. To exercise any of these rights, please contact us at [email protected] with "Data Rights Request" in the subject line:

• Right of access: You have the right to request a copy of the personal data 777je holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or completed without undue delay.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to legal retention obligations — for example, financial records required under AML regulations cannot be deleted on request.
• Right to restriction of processing: You may request that we restrict processing of your data in certain circumstances — for example, while you contest its accuracy or while a legitimate-interests objection is assessed.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

12. Minors & Age Restriction

The 777je Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Registration requires a date of birth declaration, and 777je may request government-issued proof of age as part of its KYC verification process.

If you are a parent or guardian and believe that a person under your care has registered on the 777je Platform without your knowledge, please contact us immediately at [email protected] with subject line "Underage Account Report" and we will investigate and act promptly.

13. International Data Transfers

777je's primary data processing infrastructure is designed to serve players in Bangladesh. However, some of our third-party service providers — including cloud infrastructure partners, game content providers, and fraud prevention services — may process data in jurisdictions outside Bangladesh. Where such transfers occur, 777je ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require recipient parties to apply data protection standards equivalent to those described in this Policy.

By using the 777je Platform, you acknowledge that your data may be transferred to and processed in jurisdictions outside your country of residence as described above. 777je will always maintain responsibility for the security and integrity of your data regardless of where it is processed.

14. Changes to This Privacy Policy

777je reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Where changes are material — meaning they significantly affect how your data is processed or your rights in relation to it — we will notify you by email to your registered address or via a prominent notice on the Platform before the changes take effect.

The effective date at the top of this Policy indicates when the current version was last revised. We encourage you to review this Policy periodically to stay informed about how 777je protects your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

Previous versions of this Privacy Policy are available upon request from [email protected].

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 777je handles your personal data, please contact our data privacy team using the details below. All communications are handled in English, 24 hours a day, 7 days a week.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Policy Enquiry"
• Support Hours: 24/7, 365 days per year
• Initial Response Target: Within 2 business hours for live chat; within 24 hours for email
• Data Rights Resolution Target: Within 30 calendar days of receipt

For urgent security concerns — such as suspected unauthorised access to your account or a potential data breach — please mark your email as urgent and include your registered email address and a brief description of the issue so our security team can prioritise your case.